FREQUENTLY ASKED QUESTIONS
Categories
SHIPPING
When will my products arrive?
Due to COVID-19, the shipping times have been impacted. The number of days is only a reasonable estimate. Enter the tracking number within the Track My Shipment page for further details.
Tea Mugs:
Australia & US:
The products generally ship within 4 - 10 days.
Rest of the World:
The products generally ship within 15 - 30 days.
Tea Blends:
Australia:
The products generally ship within 4 - 10 days.
Rest of the World:
The products generally ship within 15 - 30 days.
Do you offer free shipping?
Australia:
Yes, Shipping is free for all orders above $75 AUD.
Rest of the World:
Yes, Shipping is free for all orders above $100 AUD.
ALL TYPES OF TEA
Do I need to purchase a tea strainer?
It is highly recommend that you purchase a tea strainer. Since the tea blends are loose it is much easier to brew them by placing them inside a tea strainer and then removing them after the recommended brewing time is over.
TEA MUGS
Are the tea mugs microwave safe and dishwasher safe?
Yes, all the tea mugs on the store are microwave and dishwasher safe.