REFUNDS POLICY - HEATE My Tea

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Our Refunds Policy is flexible, fair, reasonable and reflects the values of our brand.  

The following requirements must be met in order for you to be eligible for a quick refund.

A. If the product has been destroyed in any way:
1. If the product/s has been damaged/ mutilated/ disfigured in shipping/ transit, please Contact Us immediately within 7 calendar days (including, Saturday and Sunday)along with a clear photograph of the damages. We would be more than happy to replace the product free of charge (Shipping is FREE) OR we can instead refund you the amount you have paid for in full (including, shipping and local taxes).

2. You must notify us ONLY via the Contact Us page within 7 calendar days (including, Saturday and Sunday).

Not acceptable - Any notifications, including and not limited to via social media channels, platforms/ applications (also called as 'Apps') or via any other email Id/s or messaging services/ communication media or platforms will not be accepted.

3. The customer care team will take 7 calendar days to approve or reject your request.

B. If you have changed your mind and hence the product does not meet your requirements then, please note the following:
For TEA BLENDS, food related and hygiene related products:
1. All such items are not accepted due to health and safety concerns.

For TEA MUGS, TEA INFUSERS:
2. You must notify us ONLY via the Contact Us page, within 14 calendar days (including, Saturday and Sunday).

Not acceptable - Any notifications, including and not limited to via social media channels, platforms/ applications (also called as 'Apps') or via any other email Id/s or messaging services/ communication media or platforms will not be accepted. Notify us only via the Contact Us page.

3. The product must never have been used, ironed, worn (applicable for apparels and related accessories) and hence must be free of any kind/s of modifications, damages, mutilations, scratches, any kind/s of marks/ stains, including and not limited to fingerprints, stretch marks, heat, food/ liquid stains, etc.

4. The product must be returned in its original packaging, including and not limited to all packaging boxes, protective covers, attachments, fixtures for protecting and holding the product/s in its place.

5. The product's tags and stickers or anything affixed on them must not be removed, peeled, scratched, scribbled, torn or mutilated in any way.

6. Please send us 2 different photographs of the product, prior to shipping it back to us.

7. The customer care team will evaluate whether requirements B1, B2, B3, B4, B5 and B6 mentioned above have been satisfied and/ or fulfilled.

8. Once our customer care team confirms that the above requirements have been met, a confirmation email with the shipping address will be provided to you.

9. Then safely pack the product, and simply return it to the stated shipping address (Please recheck this address prior to shipping).

10. The customer (purchaser/ buyer) pays for the return shipping cost and any other associated taxes and/ or charges. Wherever applicable, the shipping cost will be deducted automatically from the approved refund amount. This shipping cost may vary depending on the current shipping charges and the product/s being shipped back.

11. The customer (purchaser/ buyer) must provide the tracking details of the product/s by replying to our confirmation email.

12. The amount will be processed for credit into your previously provided bank account or card number (provided at the time of the original transaction). Please ensure that the bank account or card is in an active state so that you can receive the credit on your account. You must notify us immediately in the request for refund email itself, if this is not the case.

13. It may take up to 48 hours for the customer care team to process the refund once your request for refund has been approved.

14. Please contact your bank or financial institution directly for credit of the amounts back into your account since processing and posting refunds may take time.

15. For any queries or concerns please do not hesitate to drop us a message at our Contact Us page.

C. Exchanges
We do not allow exchange of products in lieu of any another product or same product, unless section A above is applicable and has been completely satisfied.

D. Gift Items, Gift Cards and Items for Sale
All such items are not eligible for refund unless section A above is applicable and has been completely satisfied.